General Terms
The following general terms establish the legal framework governing the relationship between Gambiva and its users in the United Kingdom. All users are required to read and accept these terms prior to using any services available on the platform.
User Agreement
By completing the registration process and creating an account, the user enters into a binding agreement with Gambiva. This agreement takes effect upon account activation and remains in force for the duration of the user’s relationship with the platform. Continued use of the services constitutes ongoing acceptance of all applicable terms.
Eligibility Requirements
To be eligible to use the platform’s services, users must meet the following criteria:
- Be at least 18 years of age;
- Be a resident of a jurisdiction where access to online betting services is legally permitted;
- Not be registered on any self-exclusion list, including the national GamStop scheme;
- Have not previously had an account closed or suspended for a breach of these terms;
- Act solely on their own behalf and not as an agent for any third party.
Gambiva reserves the right to request supporting documentation to verify eligibility at any point.
Modifications to Terms
Gambiva reserves the right to amend, update, or replace any part of these terms at any time. Where a change is material, reasonable notice will be provided. Continued use of the platform following any such notification constitutes acceptance of the revised terms. Users who do not agree with the updated terms must cease using the services and may request account closure.
Acceptable Use
Users are permitted to access the platform for lawful, personal, and non-commercial purposes only. The following conduct is strictly prohibited:
- Using automated systems, bots, or scripts to interact with the platform;
- Attempting to manipulate odds, exploit system errors, or engage in any form of collusion;
- Accessing the platform using another user’s credentials;
- Engaging in any activity that disrupts the technical operation of the services;
- Providing false, misleading, or fraudulent information during registration or at any other stage.
Intellectual Property
All content published on the Gambiva platform, including but not limited to text, graphics, software, and odds data, is the intellectual property of the operator or its licensed providers. Users are granted a limited, non-exclusive, and non-transferable licence to access this content for personal use only. Reproduction, distribution, or commercial exploitation of platform content without prior written consent is not permitted.
Limitation of Liability
Gambiva does not accept liability for losses arising from circumstances beyond its reasonable control, including technical outages, third-party service failures, or regulatory interventions. The platform’s liability to any individual user in connection with its services is limited to the value of funds held in that user’s account at the time the claim arises. Nothing in these terms limits liability for fraud, gross negligence, or any matter that cannot be excluded under applicable UK law.
General Betting Rules
This section sets out the core wagering policies that apply to all betting activity conducted through Gambiva in the United Kingdom. All users are expected to read these rules before placing any bet on the platform.
Eligibility to Place Bets
Only registered users who have completed the identity verification process and hold a funded, active account are permitted to place bets. Users must meet all eligibility criteria outlined in the General Terms section. Bets placed by individuals who do not meet these requirements will be void and any associated funds may be withheld pending investigation.
Bet Acceptance
All bets are subject to acceptance by Gambiva. The platform reserves the right to decline or limit any bet without providing a reason. A bet is only confirmed once the user receives a confirmation notification. Bets submitted during a technical fault or system error may be voided at the operator’s discretion. Odds displayed on the platform are subject to change up to the point of confirmation.
Stake Limits
The following stake parameters apply to all betting activity:
- A minimum stake applies to all bet types, as detailed within the relevant sport or event market;
- Maximum stake limits vary by market, event type, and account status;
- Gambiva reserves the right to apply individual account limits based on betting patterns or risk assessment;
- Accumulator and combination bets may be subject to separate maximum payout caps.
Users are advised to review the specific limits displayed on each market prior to placing a bet.
Settlement of Bets
Bets are settled according to the official result of the relevant event as confirmed by the recognised governing body. In the event of a dispute regarding results, the operator’s decision is final, subject to the applicable complaints procedure. Settlement timelines may vary depending on the sport and the availability of official results. The following general rules apply to settlement:
- Winning bets are credited to the user’s account upon settlement;
- Losing bets are deducted at the point of placement;
- Bets on postponed events will be voided unless otherwise stated in the specific sport rules;
- In the event of an event being abandoned, applicable rules for that sport will determine settlement.
Restrictions and Cancellations
Gambiva may restrict, suspend, or cancel a bet under the following circumstances:
- Evidence of suspicious or irregular activity associated with the relevant event;
- Manifest errors in odds or market data;
- Breach of these betting rules by the user;
- Regulatory instruction or legal obligation;
- Technical failure that affected the integrity of the bet placement process.
Where a bet is cancelled, the corresponding stake will be returned to the user’s account unless the cancellation results from a breach of these terms.
Payment Rules
This section outlines the policies governing deposits, withdrawals, and all financial transactions carried out on the Gambiva platform by users in the United Kingdom.
Deposits
Users may fund their accounts using the payment methods made available on the platform at the time of deposit. The following conditions apply:
- All deposits must be made from a payment method registered in the user’s own name;
- Minimum deposit amounts vary by payment method and are displayed during the deposit process;
- Deposits are generally credited to the account immediately or within a short processing period, depending on the method used;
- Gambiva does not accept deposits from third parties under any circumstances.
Withdrawals
Withdrawal requests are processed in accordance with the following rules:
- Users must withdraw funds to the same payment method used for the most recent deposit, where technically possible;
- A minimum withdrawal amount applies and is specified within the cashier section of the platform;
- Withdrawals are subject to completion of identity verification before processing;
- The platform reserves the right to carry out additional checks prior to releasing funds;
- Processing times vary by method and are provided as estimates only; delays may occur due to verification requirements or third-party processing times.
Fees
Gambiva does not charge users for standard deposit or withdrawal transactions. However, third-party payment providers may apply their own charges, for which the platform accepts no responsibility. Users are advised to consult their chosen payment provider regarding any applicable fees.
Identity Verification (KYC and AML)
In compliance with UK regulatory requirements, all users are required to complete identity verification before withdrawals can be processed. The following documents may be requested:
- Government-issued photo identification (e.g., passport or driving licence);
- Proof of address dated within the last three months (e.g., utility bill or bank statement);
- Proof of payment method ownership;
- Source of funds documentation where required by the platform’s AML procedures.
Failure to provide satisfactory documentation within the requested timeframe may result in withdrawal delays or account restrictions. All submitted documents are processed in accordance with the platform’s Privacy Policy and applicable data protection legislation.
Security of Transactions
All financial transactions on the platform are protected using industry-standard encryption protocols. Users are responsible for maintaining the security of their account credentials and should report any unauthorised account activity to the platform’s support team without delay.
Responsible Gambling
Gambiva is committed to providing a safe betting environment and takes its obligations regarding the prevention of gambling-related harm seriously. The platform operates under a strict responsible gambling framework applicable to all users in the United Kingdom.
User Responsibilities
All users are expected to engage with the platform in a responsible manner. Gambling should be treated as a form of entertainment and not as a means of generating income. Users are encouraged to set personal limits before beginning to use the services and to monitor their activity regularly.
Available Tools
Gambiva provides the following tools to assist users in managing their gambling activity:
- Deposit Limits: Users may set daily, weekly, or monthly limits on the amount they can deposit into their account;
- Loss Limits: A cap on losses over a defined period can be applied at the user’s request;
- Session Time Limits: Users may restrict the duration of individual betting sessions;
- Reality Checks: Periodic notifications can be enabled to remind users of time spent on the platform;
- Self-Exclusion: Users may request temporary or permanent exclusion from the platform at any time;
- Account Cooling-Off: A short-term break from the platform can be applied without permanent account closure.
All limit changes that reduce access take effect immediately. Requests to increase limits are subject to a mandatory cooling-off period in line with UK regulatory guidance.
Self-Assessment
Users who are concerned about their gambling behaviour are encouraged to complete a self-assessment test. These tools are designed to help individuals identify patterns that may indicate problematic activity. The platform provides access to recognised self-assessment resources through its responsible gambling section.
GamStop
Gambiva supports the national self-exclusion scheme operated by GamStop. Users registered with GamStop will not be able to access the platform’s services during their self-exclusion period. Users wishing to register with GamStop may do so at www.gamstop.co.uk.
Support Organisations
Users seeking assistance with gambling-related concerns may contact the following organisations:
- GamCare: Provides free information, support, and counselling. Available at www.gamcare.org.uk or via the National Gambling Helpline on 0808 8020 133;
- Gamblers Anonymous UK: Peer support for individuals affected by problem gambling. Available at www.gamblersanonymous.org.uk;
- BeGambleAware: Independent support and information at www.begambleaware.org;
- Gambling Therapy: International online support service at www.gamblingtherapy.org.
The platform encourages any user who believes they may have a gambling problem to seek assistance from one of the above organisations without delay.
Anti-Money Laundering
Gambiva operates in full compliance with applicable Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) legislation in the United Kingdom. The platform maintains robust procedures to detect, prevent, and report financial crime in accordance with its legal obligations.
Legal Framework
The platform’s AML and CTF programme is governed by the following legislation and regulatory standards:
- The Proceeds of Crime Act 2002;
- The Terrorism Act 2000;
- The Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017;
- UK Gambling Commission licensing conditions and codes of practice.
Know Your Customer (KYC) Procedures
All users are subject to identity verification as part of the platform’s KYC obligations. Verification is required at registration, prior to the processing of withdrawals, and at any point the platform determines it necessary. The following information and documentation may be required:
- Full legal name, date of birth, and residential address;
- Government-issued photographic identification;
- Proof of residential address;
- Source of funds or source of wealth documentation for high-value transactions;
- Additional information where enhanced due diligence is required.
The level of due diligence applied is proportionate to the assessed risk associated with the user’s account and activity.
Transaction Monitoring
All financial activity on the platform is subject to continuous monitoring. The platform uses automated systems and manual review processes to identify activity that may indicate money laundering, fraud, or other financial crime. The following activity may trigger additional scrutiny:
- Deposits or withdrawals significantly above typical account patterns;
- Multiple rapid deposits followed by immediate withdrawal requests;
- Use of multiple payment methods without a clear legitimate purpose;
- Activity inconsistent with the user’s stated profile or source of funds.
Suspicious Activity
Where suspicious activity is identified, the platform is legally obligated to file a Suspicious Activity Report (SAR) with the National Crime Agency (NCA). Users will not be informed of any such report, as tipping off is prohibited under UK law.
Account Restrictions and Fund Freezing
In the event of a suspected AML or CTF breach, or where the platform is required to act by a regulatory or law enforcement authority, the following measures may be applied without prior notice:
- Temporary or permanent suspension of the user’s account;
- Restriction on deposits, withdrawals, or betting activity;
- Freezing of funds held in the account pending investigation;
- Reporting of relevant information to the appropriate authorities.
Funds subject to a freeze will not be released until the platform is satisfied, or legally directed, that the funds are of legitimate origin.
Privacy Policy
Gambiva is committed to protecting the personal data of all users in accordance with applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Data Controller
Gambiva acts as the data controller in respect of personal data collected from users of its platform. All data processing activities are carried out in accordance with the principles set out in the UK GDPR.
Personal Data Collected
The platform collects the following categories of personal data from users:
- Identity Data: Full name, date of birth, and government-issued identification details;
- Contact Data: Email address, telephone number, and residential address;
- Financial Data: Payment method details, transaction history, and account balances;
- Technical Data: IP address, device identifiers, browser type, and usage logs;
- Behavioural Data: Betting history, session activity, and platform interaction records;
- Verification Data: Documents submitted as part of KYC or AML procedures.
How Personal Data Is Used
Personal data collected by the platform is processed for the following purposes:
- Creating and managing user accounts;
- Processing transactions and fulfilling contractual obligations;
- Complying with legal and regulatory requirements, including AML and responsible gambling obligations;
- Verifying user identity and preventing fraud;
- Improving platform services and user experience;
- Communicating with users regarding account activity and platform updates.
The platform does not sell personal data to third parties. Data may be shared with regulated service providers, payment processors, and regulatory authorities where required by law or contract.
Data Retention
Personal data is retained for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal obligations. Certain categories of data, including transaction records, are retained for a minimum period as specified under UK financial and gambling regulations.
User Rights
Under the UK GDPR, users hold the following rights in relation to their personal data:
- Right of Access: Users may request a copy of the personal data held about them;
- Right to Rectification: Users may request correction of inaccurate or incomplete data;
- Right to Erasure: Users may request deletion of their data in certain circumstances;
- Right to Restriction: Users may request that processing of their data be limited;
- Right to Data Portability: Users may request their data in a structured, machine-readable format;
- Right to Object: Users may object to processing based on legitimate interests;
- Rights Related to Automated Decision-Making: Users may request human review of decisions made solely by automated processes.
Requests to exercise any of the above rights may be submitted via the platform’s designated data protection contact. The platform will respond to all valid requests within the statutory timeframe of one calendar month.
Cookies
The platform uses cookies and similar tracking technologies to support functionality, maintain session integrity, and analyse usage patterns. Users may manage cookie preferences through the platform’s cookie settings tool. Disabling certain cookies may affect the availability of some platform features.
Security
Gambiva employs a layered security framework to protect user accounts, personal data, and financial transactions conducted through the platform in the United Kingdom. The following measures form part of the platform’s core security infrastructure.
Data Encryption
All data transmitted between users and the platform is protected using Transport Layer Security (TLS) encryption. This applies to all account activity, including login sessions, deposits, withdrawals, and personal data submissions. Data at rest is stored using industry-standard encryption protocols.
Two-Factor Authentication (2FA)
Users are strongly encouraged to enable two-factor authentication on their accounts. When activated, 2FA requires a secondary verification step in addition to a password at the point of login. This significantly reduces the risk of unauthorised account access. The platform supports commonly used authenticator applications and SMS-based verification.
Account Monitoring
The platform operates continuous monitoring of account activity to identify and respond to potential security threats. Automated systems flag unusual patterns, including the following:
- Login attempts from unrecognised devices or locations;
- Multiple failed authentication attempts;
- Atypical transaction activity relative to established account behaviour;
- Simultaneous or concurrent login sessions from different locations.
Where suspicious account activity is detected, the platform may temporarily suspend access and notify the registered account holder.
User Responsibilities
Users are responsible for maintaining the security of their own account credentials. The following practices are recommended:
- Using a strong, unique password not shared across other services;
- Enabling two-factor authentication;
- Logging out of the account after each session, particularly on shared devices;
- Not disclosing account credentials to any third party;
- Reporting any suspected unauthorised activity to the platform’s support team promptly.
Gambiva will never request a user’s password via email, telephone, or any other communication channel.
Infrastructure Security
The platform’s technical infrastructure is maintained in accordance with recognised security standards. Regular security assessments, penetration testing, and vulnerability management processes are conducted to identify and address potential risks. Access to backend systems is restricted to authorised personnel only, and all internal access is subject to audit logging.
Reporting Security Concerns
Any user who identifies a suspected security vulnerability, unauthorised access, or unusual account activity is encouraged to contact the platform’s support team without delay. Reports are treated with confidentiality and investigated in accordance with the platform’s incident response procedures.